Welcome to the Crakmedia Network Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required.

Billing Support Important Notice
If you contact us regarding a billing issue please make sure that you haven't used any of the following payment processors.
If your biller is in that list please use the appropriate link to reach their support in order to have your request handled promptly.

EPOCH

- Cancel your subscription here
- Toll Free: +1 800 893 8871
- Int. Tel.: +1 310 664 5810
- Email: billingsupport@epoch.com

SEGPAY

- Cancel your subscription here
- Call: +1 514 788 5368
- Call U.S. and CAN.: +1 866 450 4000
- Email: help@segpay.com
- Live Support

CGBILLING (or DHDMEDIA)

- Cancel your subscription here
- Call: +1 917 675 5009
- Call U.S.: +1 877 369 5566
- Email: support_ca@cgbilling.com
- Access My Account Tool



Open A New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right.

Check Ticket Status

We provide archives and history of all your support requests complete with responses.